Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the NudgeLink platform, website, and related services (the “Services”) provided by Safiya Yablonskaya, a sole proprietor registered in Poland (CEIDG), trading as NudgeLink, NIP 5253077780, REGON 543905315, Warsaw, Poland (“NudgeLink”, “we”, “us”). By using the Services, you agree to be bound by these Terms.

1. Account

You must be at least 18 years old and represent a legitimate business to use the Services. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

2. Acceptable use

You agree not to use the Services to:

• Send unsolicited bulk commercial messages (spam);
• Harass, defame, or threaten any individual;
• Impersonate another person or entity, or misrepresent your affiliation with a person or entity;
• Violate any applicable law or regulation;
• Attempt to reverse-engineer, decompile, or bypass security measures.

3. LinkedIn accounts, mailboxes and third-party platforms

You acknowledge that NudgeLink interacts with LinkedIn and other third-party platforms. You are responsible for complying with the terms of service of those platforms, and for connecting only LinkedIn accounts, mailboxes and HubSpot portals that you own or are authorised to use.

If you use email outreach, you are responsible for having a lawful basis to email each recipient under the laws that apply to you and to them (for example on direct marketing and electronic communications), and for honouring opt-outs you receive outside NudgeLink. NudgeLink adds an opt-out line and an unsubscribe header to every email and stops emailing people who opt out, but these tools do not make a given email lawful on their own.

NudgeLink takes reasonable measures to minimize detection risk (a pace that starts low and rises gradually, working hours only, daily limits, and stopping at the first captcha or LinkedIn warning), but we do not guarantee that your LinkedIn account will not be restricted or suspended.

4. Subscription and payment

Subscriptions are billed monthly in advance. Each plan includes a monthly credit allowance; when it is used up, outreach pauses until the next billing period and no overage or per-reply fees are charged. All fees are non-refundable except as required by law.

You may cancel at any time; cancellation takes effect at the end of the current billing period. We may change pricing with 30 days' notice.

New accounts receive a one-time grant of free trial credits. Promotional credit bonuses (for example, for connecting a LinkedIn account or subscribing within a stated window) are granted once per account, have no cash value and are not refundable.

First-month reply guarantee. If your first paid month brings no reply from anyone NudgeLink contacted for you, we will grant your next month's credit allowance at no charge. This applies only if your LinkedIn account stayed connected and at least 100 people were contacted during that month. To claim it, write to us within 14 days of the month ending. The guarantee is granted as credits, not as a refund, and applies once per customer.

Managed service. If you buy a managed service (for example a 30-day pilot), the order or agreement we send you sets the scope, price and any guarantee for that service. If it conflicts with these Terms, the order or agreement prevails.

5. Intellectual property

The Services and all related content (excluding User Content) are owned by NudgeLink and protected by copyright, trademark, and other laws. You retain ownership of any content you submit to the Services (“User Content”), but grant us a worldwide, non-exclusive license to use it to operate and improve the Services.

6. AI-generated content

Messages generated by our AI models are provided on an as-is basis. You are responsible for reviewing AI-generated content before sending it. NudgeLink is not liable for the accuracy, legality, or tone of generated messages.

7. Warranties and disclaimers

THE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, AND NON-INFRINGEMENT.

8. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NUDGELINK'S AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.

9. Termination

We may suspend or terminate your account for material breach of these Terms, or for any activity that we reasonably believe poses a risk to the Services or to other users.

10. Governing law

These Terms are governed by the law of Poland. Any dispute shall be resolved by the courts of Warsaw, Poland, without prejudice to any mandatory rights that cannot be waived by law.

11. Personal data

How we handle personal data is described in our Privacy Policy. Where we process personal data on your behalf, our Data Processing Agreement forms part of these Terms.

12. Changes

We may update these Terms from time to time. Continued use of the Services after changes take effect constitutes acceptance.

13. Contact

Questions? Email hello@nudgelink.co.